Warranty

Warranty period and service

Except in special cases communicated to the Purchaser, Amit Pasha Ltd. products are covered by a warranty against manufacturing defects for two years from the date of purchase. Warranty service may be provided by the Company or by a jewelry manufacturer engaged by the Company.

Gemstones and diamonds

Natural gemstones and diamonds may vary slightly in shade, texture, and natural clarity grade from one item to another. Product images on the Website are for illustrative purposes only. A slight discrepancy in the shade, texture, or natural characteristics of a stone does not constitute a defect or non-conformity in the transaction.

What the warranty does not cover

The Company is not liable for damage caused by use that is not reasonable and careful. The warranty does not cover:

  • Loss or theft.
  • Damage caused by unreasonable use, heavy impact, pulling, exposure to chemicals, or skin reactions.
  • Repairs, alterations, or cleaning carried out by a third party not acting on our behalf, and any resulting damage.
  • Diamonds or gemstones weighing more than 0.10 carats falling out, being lost, or becoming detached.

We recommend removing your jewelry before workouts or other exercise. We also recommend insuring valuable jewelry, particularly against damage not covered by the warranty, including the detachment or loss of stones weighing more than 0.10 carats.

Resizing

For resizing, you must bring the jewelry to the Company’s offices in person. The Company may charge for resizing. Shipping the jewelry after resizing is subject to the Company’s usual shipping fees.

Shipping for service within Israel

Returning an item by courier for any reason other than a proven product defect, including for readjustment, is subject to the following fees: NIS 50 each way in Tel Aviv, Ramat Gan, and Givatayim; NIS 100 each way elsewhere in Israel. For resizing, the requirement to bring the jewelry in person applies, as explained above.

Contacting us for service

For questions or to arrange service for your jewelry, please contact customer service:

Phone: +972 52-911-3535

Email: care@amitpasha.com